Our Cleaning Process | Initial Consultation & Customization At your first clean, we take the time to chat with you and identify any areas that require extra attention. This ensures that our service is tailored to your specific needs and expectations. We’re always happy to adjust our approach based on your preferences. Personalised Quote Before we begin, we provide a personalised quote based on the size of your property, the areas to be cleaned, and any special requests you may have. This transparent approach means you know exactly what to expect. | Quality Assurance | We handle every detail so you can focus on what matters most to you. Our goal is to deliver a spotless space, whether you’re moving in, moving out, or simply maintaining a clean and healthy environment. | Satisfaction Guarantee | At the heart of our cleaning services is a commitment to your complete satisfaction. We understand that inviting someone into your home or workplace is a matter of trust, and we take that responsibility seriously. That’s why we guarantee: - Attention to Detail: Every clean is performed with care, focusing on the areas that matter most to you.
- Customised Service: We tailor our cleaning to your specific needs and preferences, ensuring you get exactly the results you expect.
- Quality Assurance: Our team follows a thorough checklist for every service, from general tidying and dusting to deep cleaning and end-of-lease cleans, so nothing is overlooked.
- Transparent Communication: If you ever feel that something hasn’t met your expectations, simply let us know. We’ll address your concerns promptly and make it right.
- Guaranteed Results: We strive to deliver a spotless space every time—whether you’re moving in, moving out, or maintaining your home or office. Your satisfaction is our top priority, and we’re not happy until you are.
| Re-clean & Refund Policy | We stand by the quality of our cleaning services and your satisfaction is our top priority. If you are not completely satisfied with any aspect of your clean, please contact us within 24 hours of your service. We will: - Re-clean: Arrange a complimentary re-clean of the areas that did not meet your expectations, at the earliest possible time.
- Refund: If you are still not satisfied after the re-clean, we will offer a fair refund for the portion of the service that did not meet our high standards.
How it works: - Notify us within 24 hours of your service if you have any concerns.
- We will promptly schedule a re-clean of the specific areas.
Our goal is to ensure you always feel confident and happy with our service. Your feedback helps us maintain the highest standards and continually improve. | Discounts | Regular cleaning (weekly/fortnightly) comes with discounts We aim to deliver reliable, high-quality solutions for homes and home offices. Our key features include: - Personalized Service: Every cleaning plan is tailored to the unique needs of each client, ensuring every space receives the attention it deserves.
- Eco-Friendly Commitment: We use of environmentally responsible products and methods.
- Staff Excellence: Our Staff receive comprehensive staff training and ongoing education for consistent, high-quality service.
- Satisfaction Guarantee: We offer complimentary re-cleans and fair refunds if expectations are not met.
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